Short answer: almost certainly not. Europol has said it directly, in its own words: they will not call you.
A wave of calls, texts, and emails is going around right now from people claiming to be Europol officials. They tell victims they are involved in money laundering, or that their identity has been stolen and is being used for crime. The calls use phone spoofing to make the caller ID show a real Europol number, and some messages name real senior officials by name to sound credible. Others send a fake app carrying the Europol logo, which actually installs malware once downloaded.
Europol's own statement: "Europol will not call you." The agency does not open investigations by phone, does not issue fines that way, and never asks for personal information, banking details, or app downloads through an unexpected call, text, or email.
Hearing a real agency's name, a spoofed number that matches, and a real official's name all at once is designed to override your instinct to double-check. That combination of authority and urgency is exactly what makes people freeze instead of hanging up, even when something feels slightly off.
Hang up. No real law enforcement agency, Europol included, opens an investigation over an unexpected phone call, or asks you to prove your innocence by sending money or personal details. If you want to check, contact Europol directly through its official website, never through a number or link given to you during the call itself. And never download an app because someone on the phone told you to.
This is one trick out of dozens. The Scam-Proof Playbook covers phone scams, phishing, AI voice cloning, and more, in plain language, with real examples.